January 2012 Newsletter

AIRLINES

Paperclip WestJet, Japan Airlines Sign Code-Share Deal
Paperclip Air China’s Airport Self Check-In
Paperclip Changes to WestJet's Pre-Reserved Seat Fees

DID YOU KNOW

Paperclip Airlines More Apt to Get You There On Time
Paperclip Fairmont Hotels & Resorts Announces Amman, Jordan

HOTELS

Paperclip Le Royal Monceau, Raffles Paris – Limited Time Offer
Paperclip Ritz Carlton STARS Program
Paperclip Fairmont Waterfront: Vancouver Playhouse International Wine Festival

LEISURE TRAVEL

Paperclip Family Experiences by Trafalgar Tours
Paperclip Celebrity Cruise Sale
Paperclip Super Bowl 2012 Exclusive


ARCHIVE


May 2008

AIRLINES top
AIR CANADA REALIGNS CHECKED BAGGAGE POLICY

Air Canada said today that it will implement changes to its checked baggage policy on flights within Canada, and between Canada and the U.S. including Hawaii, effective May 15, 2008 for travel on or after July 15, 2008.   

Under the new policy, customers who purchase Tango and Tango Plus tickets may check one bag at no charge and a second bag for a $25 service fee. Tango and Tango Plus customers will continue to have the choice of customizing their fare including obtaining a discount when travelling without checked luggage.

"In an environment of record high and unrelenting fuel costs it is more critical than ever that the airline reviews its product offering to ensure it can continue to offer everyday low fares," said Duncan Dee, Executive Vice-President, Customer Experience and Chief Administrative Officer. "This policy change is part of the on-going review of our activities that allow us to keep pace with current industry standards and economic realities, while remaining competitive with our main North American competitors."

There is no change in the checked bag policy for customers purchasing Latitude and Executive Class tickets. As well, Air Canada Elite, Super Elite and Prestige members in addition to Star Alliance Gold and Silver members maintain their current baggage allowance when purchasing Tango and Tango Plus fares. Baggage allowance for travel to and from countries other than Canada and the United States will remain unchanged. This includes North American flights as part of international travel. Complete details of Air Canada's baggage policies are available at aircanada.com.

Air Canada will continue to review its policies to determine what adjustments are to be made so that, against a backdrop of record high fuel costs, it continues to provide the products and services that respond to customer demand while offering every day low fares.  

Montreal-based Air Canada provides scheduled and charter air transportation for passengers and cargo to more than 170 destinations on five continents. Canada's flag carrier is the 14th largest commercial airline in the world and serves 33 million customers annually with a fleet consisting of 335 aircraft. Air Canada is a founding member of Star Alliance, providing the world's most comprehensive air transportation network.

 
AMERICAN AIRLINES ANNOUNCES CHANGES TO CHECKED BAG POLICY

American Airlines today announced revisions to its baggage policy to account for the rising costs associated with the transportation of checked baggage, including the price of fuel. The policy changes also apply to travelers on American Eagle.

Travelers who purchase domestic economy class tickets on or after Monday, May 12, will be able to check one bag for free and pay $25 for a second checked bag. The exceptions are:

  • Those in American's AAdvantage program who have achieved AAdvantage Gold, AAdvantage Platinum and AAdvantage Executive Platinum levels;
  • Those who have purchased full-fare tickets in the Economy, Business and First Class cabins; and
  • Those with international itineraries (except to and from Canada and U.S. territories, such as Puerto Rico and the U.S. Virgin Islands).

Based on the exceptions listed above, American estimates that approximately 4 percent of its domestic customers who check more than one bag will be charged the $25 second bag fee.

Customers may pay the fees at an airport Self-Service Machine or at the curbside check-in area with a credit card. They can also pay the fee at the check-in counter with a credit card, check or cash.

More information about American's revised checked baggage policies for domestic and international itineraries is available at http://www.aa.com.

 
AMERICAN AIRLINES UPDATE

AMR CORPORATION ANNOUNCES SIGNIFICANT CAPACITY REDUCTIONS, AIRCRAFT RETIREMENTS AND ADDITIONAL REVENUE GROWTH EFFORTS ACTIONS TAKEN IN RESPONSE TO RECORD FUEL PRICES, ECONOMIC CONCERNS AND A DIFFICULT COMPETITIVE ENVIRONMENT

AMR Corporation, the parent company of American Airlines, Inc., today announced significant reductions to its 2008 domestic flight schedule, including a fourth quarter mainline domestic capacity reduction of 11 percent to 12 percent from the previous year. It also outlined plans to retire at least 75 mainline and regional aircraft and unveiled several revenue growth initiatives, as the company responds to record fuel prices, growing concerns about the economy and a difficult competitive environment.

The airline industry as it is constituted today was not built to withstand oil prices at $125 a barrel, and certainly not when record fuel expenses are coupled with a weak U.S. economy, said AMR Chairman and CEO Gerard Arpey. Our company and industry simply cannot afford to sit by hoping for industry and market conditions to improve. We must work to overcome our near-term challenges and to secure our companys long-term future for the benefit of our shareholders, customers and employees. We must find ways to cover the cost of providing our services so that we can remain viable and have the resources to reinvest in our company for the future. Those goals are central to the actions we are outlining today.

Additional 2008 Capacity Reductions

AMR, which is holding its Annual Meeting of Stockholders today, said it will reduce American Airlines domestic capacity  or available seat miles flown  in the fourth quarter of 2008 by 11 percent to 12 percent, compared to the fourth quarter of 2007. According to its April 16 guidance, AMR previously expected domestic mainline capacity in the fourth quarter to decline by 4.6 percent compared to the same period in 2007.

In addition, AMR regional affiliate capacity is expected to decline by 10 percent to 11 percent in the fourth quarter compared to fourth quarter 2007 levels. Previously, regional affiliate capacity in the fourth quarter was expected to increase by 2.0 percent from 2007 levels.

AMR continues to assess the impact of the capacity reductions on specific routes and markets. (For additional information regarding AMR capacity changes for 2008, refer to the table at the end of the release.) Arpey said the capacity reductions aim to significantly reduce costs as well as create a more sustainable supply-and-demand balance in the market. In recent years, Arpey added, the industry has been hurt by some airlines growing faster than conditions warranted, and that impact has worsened in light of recent economic trends and soaring fuel prices.

As a result of significantly reduced flying, AMR expects to retire 40 to 45 mainline aircraft from Americans fleet, the majority of which will consist of MD-80s but will also include some Airbus A300 aircraft. The capacity reductions will also result in the retirement of 35 to 40 regional jets, as well as a number of turbo-prop aircraft from AMRs regional affiliate fleet.

The capacity changes will result in workforce reductions at both American Airlines and American Eagle Airlines and could result in facility closures or facility consolidation. AMR is assessing the scope and location-specific impact of any workforce reductions resulting from the capacity reductions. In addition, AMR is assessing the impact of these capacity reductions on its overall cost outlook.

Additional Revenue Initiatives

Beyond the companys ongoing cost-containment efforts, Arpey noted that AMR has consistently sought revenue improvements through fare increases and fuel surcharges. Since AMR released its first quarter 2008 financial results on April 16, American has participated in or led 15 fare increases, 14 of which were at least partially successful.

Today, American introduced a $15 fee for the first checked bag, given the increasing costs of transporting checked baggage. This fee, which is effective for tickets purchased on or after June 15, does not apply to: Americans AAdvantage program members who have achieved AAdvantage Gold, AAdvantage Platinum and AAdvantage Executive Platinum level; those who have purchased full-fare tickets in the Economy, Business and First Class cabins; and those with international itineraries (except to and from Canada and U.S. territories, such as Puerto Rico and the U.S. Virgin Islands).

American also said today that it has increased its fees for certain other services, ranging from reservation service fees to pet and oversized bag fees. The increases mostly range from $5 to $50 per service. The company estimates that new and increased fees announced this month will generate several hundred million dollars in incremental annual revenue.

While we understand that these fees affect customers, we also believe that our pricing for the services we provide remains extremely competitive in the industry and continues to offer our customers ample choice and value, Arpey said. The bottom line is that our revenues, which include ticket sales and fees, must keep pace with our increasing costs.

As evidence of the crisis caused by soaring fuel prices, Arpey cited the U.S. airline industrys first quarter 2008 pre-tax loss of nearly $2 billion excluding special items and the fact that eight U.S. airlines have filed for bankruptcy protection this year, including five that have ceased service. AMR paid $665 million more for fuel in the first quarter than it would have paid at prices from the year-ago period. Its first quarter fuel expense increased by 45 percent year over year, while its total revenue increased by 5 percent. The price of jet fuel has increased by more than 10 percent since April 16, when AMR expected its 2008 fuel bill would be well over $6 billion higher than in 2003.

However, Arpey also noted that AMR has made much progress in recent years to better prepare it for the current uncertainty. At the end of the first quarter of 2008, the companys Total Debt, which it defines as the aggregate of its long-term debt, capital lease obligations, the principal amount of airport facility tax-exempt bonds, and the present value of aircraft operating lease obligations, was $15.2 billion, down more than 25 percent from the end of 2002. AMRs Net Debt, which it defines as Total Debt less unrestricted cash and short-term investments, was $10.7 billion at the end of the first quarter of 2008, down more than 40 percent from the end of 2002. AMR also ended the first quarter with $4.9 billion in cash and short-term investments, including a restricted balance of $426 million. It had about $2.7 billion in total cash and short-term investments, including a restricted balance of $783 million, at the end of 2002.

Clearly, we have a lot of hard work ahead of us given the economic realities we face, Arpey said. But we have battled through many challenges throughout our long history, and, with the continued dedication of our leadership team and our people, I believe we have the fortitude to continue to do so.

 
DID YOU KNOW top
RBC Insurance First Canadian Travel Insurance Company To Offer InRoomMD Service

Doctors Make On the Road House Calls for Canadians Travelling in U.S.

MISSISSAUGA, May 16, 2008  Clients travelling to over 20 major U.S. cities have immediate access to quality acute medical care, thanks to InRoomMD. This travel healthcare concierge program provides "in-room" hotel visits 24/7, whenever possible, saving travellers the inconvenience of having to search for medical assistance while visiting their destination.

RBC Insurance®, the leading provider of travel insurance products and emergency assistance services in Canada, was the first Canadian travel insurance company to sign on with this program in the U.S. Over the past two years, the company estimates that over 980 of its travel insurance policyholders have taken advantage of the program, while travelling in the U.S.

"The 'wow factor of on the road house call service consistently brings compliments from our policyholders," said Stan Seggie, president and CEO of the travel insurance division of RBC Insurance. "They really appreciate the convenience and security of not having to leave a hotel in search of urgent local health care within an unfamiliar city, let alone within an unfamiliar health care system."

Through its network of American-trained and board certified physicians, as well as its relationships with partner hospitals, InRoomMD offers, whenever possible, round the clock in-room diagnosis and treatment services for acute medical conditions. The medical care program also offers expedited access to assistance such as emergency room care.

"We are pleased with the favourable feedback RBC Insurance has been receiving for our Travel Healthcare Concierge Program," noted InRoomMD CEO Andrew S. Jacobson. "Going forward, our commitment remains steadfast to provide service that supports RBC Insurance in anticipating and surpassing their clients expectations." 

 
LEISURE TRAVEL top
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FREE DISNEY DINING PLAN

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Don't miss out on this delectable offer.  Book by June 22, 2008 to get one of these 5-night/6-day vacation packages with hotel, Theme Park tickets and Free Dining Plan! Valid for stays most nights Aug 24 - Sep 20, 2008 for just:

  • $57 a day per person for a family of four at select Disney Value Resorts - in a standard room. Total package price $1354
  • $73 a day per person for a family of four at select Disney Moderate Resorts - in a standard room.  Total package price $1729
  • $104 a day per person for a family of four at a select Disney Deluxe Villa Resort - in a studio at Disney's Saratoga Springs Resort & Spa with amenities like a kitchenette with microwave, mini-refrigerator, wet bar and coffee maker.  Total package price $2494

Call for further details

 
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